Terms of service

Last updated: 16 July 2026

1. About These Terms

This website and online store are operated by Daniel Hechter (Retail) Pty Ltd, trading as Hechter Paris Australia.

In these Terms and Conditions:

• “Hechter Paris”, “we”, “us” and “our” mean Daniel Hechter (Retail) Pty Ltd, trading as Hechter Paris Australia;
• “Website” means the Hechter Paris Australia website and online store;
• “Services” means the Website and the products, services, features and content made available through it;
• “Products” means products offered for sale by us; and
• “you” and “your” mean the person accessing the Website or purchasing from us.

By accessing the Website, creating an account or placing an order, you agree to these Terms and Conditions.

These Terms incorporate any other policies referred to on the Website, including our:

• Privacy Policy;
• Returns Policy;
• Shipping Policy; and
• terms applying to particular promotions, competitions, gift cards or VIP offers.

Please read these Terms before using the Website or placing an order. If you do not agree to them, you should not use the Website.

2. Eligibility to Use the Website

You must be at least 18 years old to place an order through the Website.

A person under 18 may only use the Website or place an order with the involvement and permission of a parent or legal guardian.

By placing an order, you confirm that:

• you are legally able to enter into a binding agreement;
• the information you provide is accurate and complete; and
• you are authorised to use the payment method selected for the order.

3. Using the Website

You may use the Website for lawful, personal and non-commercial purposes.

You must not:

• use the Website for an unlawful or fraudulent purpose;
• provide false, inaccurate or misleading information;
• impersonate another person;
• interfere with the operation or security of the Website;
• introduce viruses, malware or other harmful technology;
• attempt to gain unauthorised access to the Website, our systems or another customer’s account;
• use automated tools to scrape, copy or extract Website content without our permission;
• collect the personal information of other users;
• use the Website to send spam or unsolicited communications;
• reproduce or commercially exploit the Website or its content without our written permission; or
• infringe our intellectual property rights or the rights of another person.

We may restrict or suspend access to the Website where we reasonably believe these Terms have been breached or that access presents a security, fraud or operational risk.

4. Customer Accounts

You may be able to create an account to manage orders, preferences and other available services.

You are responsible for:

• keeping your account information accurate and current;
• maintaining the confidentiality of your password;
• preventing unauthorised access to your account; and
• notifying us promptly if you believe your account has been compromised.

You are responsible for activity conducted through your account unless the activity occurred because of something for which we are legally responsible.

We may suspend or close an account where reasonably necessary because of suspected fraud, unlawful conduct, misuse of the Website or a material breach of these Terms.

Our collection and handling of personal information connected with your account are governed by our Privacy Policy.

5. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, colours, sizes, prices and other Website information are accurate.

However:

• colours may appear differently depending on your device, screen and display settings;
• product measurements may have minor variations;
• packaging may differ from the images shown;
• products and accessories used for styling may not be included unless stated in the product description; and
• Website information may occasionally contain errors or omissions.

You should review the product name, description, colour, size, fabric information and included items before placing an order.

Nothing in this section limits any rights you may have where a product does not match its description or otherwise fails to comply with the Australian Consumer Law.

6. Product Availability

All products are subject to availability.

Placing an item in your shopping bag does not reserve it. A product may become unavailable before your order has been accepted.

If a product becomes unavailable after you place an order, we may:

• contact you to offer an alternative;
• remove the unavailable product from the order and refund the amount paid for it; or
• cancel the affected order and provide a full refund.

We may also place reasonable limits on quantities purchased in a single order, by one customer or using the same delivery or billing information.

7. Placing an Order

By placing an order, you make an offer to purchase the selected products for the total amount displayed at checkout.

After the order is submitted, we will usually send an email acknowledging that it has been received. This acknowledgement does not necessarily mean that the order has been accepted.

A binding contract for the purchase of the products is formed when we:

• send you confirmation that the order has been dispatched; or
• notify you that an order placed for collection is ready to be collected.

Payment may be authorised or collected before the order is accepted. If we do not accept the order after receiving payment, we will refund the relevant amount using the original payment method.

Each order is a separate agreement between you and us.

8. Refusing or Cancelling an Order

We may reasonably refuse or cancel an order before dispatch where:

• a product is unavailable;
• the price or product information contains a genuine error;
• payment cannot be processed or is reversed;
• we reasonably suspect fraud, unauthorised activity or unlawful conduct;
• the order exceeds a reasonable quantity limit;
• the order appears to be for unauthorised resale or commercial distribution;
• delivery cannot be made to the nominated address; or
• accepting the order would breach a law or regulatory requirement.

Where practicable, we will notify you and explain the reason for the cancellation.

If we cancel an order after payment has been received, we will refund the amount paid for the cancelled products and any associated delivery charge that is no longer applicable.

We will not substitute a product without your agreement.

9. Customer Cancellations and Changes

Please review your order carefully before submitting it.

We may begin processing an order soon after it is placed and cannot guarantee that it can be changed or cancelled.

Contact us promptly if you need to request:

• a change of size or colour;
• an updated delivery address; or
• cancellation of the order.

We will try to assist where reasonably possible, but a change or cancellation may not be available once processing or dispatch has begun.

This section does not limit any cancellation or remedy available to you under the Australian Consumer Law.

10. Prices

Unless otherwise stated:

• Website prices are displayed in Australian dollars;
• prices include GST;
• delivery charges are not included in the displayed product price; and
• applicable delivery charges will be shown before you submit the order.

Prices, products and promotions may change from time to time. Changes will not affect an order that we have already accepted, except where required to correct an obvious error and you agree to proceed at the corrected price.

If we identify a pricing error before accepting an order, we may contact you and offer the option to:

• proceed at the correct price; or
• cancel the affected product or order for a full refund.

We will not charge a higher price without your agreement.

11. Payment

Available payment methods will be displayed at checkout.

You must provide complete and accurate billing and payment information and be authorised to use the selected payment method.

Payments may be processed by banks, payment gateways, buy-now-pay-later providers or other third-party payment services. Your use of a third-party payment service may also be subject to that provider’s terms and privacy policy.

We may carry out payment, security and fraud-prevention checks before accepting or dispatching an order.

If payment is declined, reversed or otherwise unsuccessful, we may suspend processing or cancel the order.

12. Delivery

Delivery is handled in accordance with our Shipping Policy.

You are responsible for providing a complete and accurate delivery address. We are not responsible for a delay or failed delivery caused by incorrect or incomplete information supplied by you.

Delivery dates and timeframes displayed on the Website are estimates unless we expressly state otherwise.

Delivery may be affected by matters outside our reasonable control, including carrier delays, severe weather, natural disasters, industrial action, transport disruptions and peak trading periods.

If delivery is materially delayed, please contact us so that we can investigate with the carrier and provide an appropriate response.

Risk in the products passes to you when the products are delivered to:

• you;
• a person authorised to receive them;
• your nominated delivery address; or
• a location authorised by you under an authority-to-leave request.

Nothing in this section limits your rights where products are lost, damaged or not delivered within a reasonable time in circumstances for which we are legally responsible.

13. Store Collection

Where store collection is available, you must wait until we notify you that the order is ready before attending the store.

We may request:

• the order confirmation;
• the collection notification; and
• suitable identification.

If someone else is collecting the order, we may require confirmation that they have been authorised by you.

Orders that are not collected within the stated collection period may be returned to stock and refunded, after we have made reasonable attempts to contact you.

14. Returns, Refunds and Consumer Guarantees

Returns, exchanges and change-of-mind requests are handled in accordance with our Returns Policy.

Our Returns Policy operates in addition to your rights under the Australian Consumer Law.

Products sold by us come with consumer guarantees that cannot be excluded. These include guarantees that products will:

• be of acceptable quality;
• match their description;
• be fit for any disclosed purpose; and
• correspond with any sample or demonstration model where applicable.

Depending on the circumstances and whether a failure is major or minor, you may be entitled to a repair, replacement, refund or another remedy under the Australian Consumer Law.

Nothing in these Terms or our Returns Policy excludes, restricts or modifies a consumer guarantee, right or remedy that cannot legally be excluded, restricted or modified.

Proof of purchase may be requested when assessing a return or remedy. Proof of purchase may include an order confirmation, receipt, bank statement, customer account history or another reasonable record of the transaction.

15. Promotions and Discount Codes

Promotions, competitions, discount codes and special offers may be subject to additional terms provided at the time of the offer.

Unless otherwise stated:

• offers apply for the advertised period or while stocks last;
• offers cannot be used with another promotion or discount;
• a promotional code must be entered before the order is submitted;
• promotional codes cannot be exchanged for cash;
• promotional discounts do not apply retrospectively;
• exclusions and minimum-spend requirements may apply; and
• only one promotional code may be used per order.

We may cancel or correct a discount applied because of a technical error, unauthorised use or use contrary to the published promotional terms. If this affects an order, we will contact you before charging a higher amount or dispatching the products.

We may modify or withdraw a promotion before an order is placed. Changes will not retrospectively affect an order already accepted under the promotion.

16. VIP and Loyalty Benefits

VIP, loyalty and customer benefits may be subject to separate terms communicated when you join or when an offer is issued.

Benefits may include discounts, member pricing, early access, invitations or promotional communications.

Unless otherwise stated:

• membership benefits are personal and cannot be transferred;
• membership discounts cannot be exchanged for cash;
• exclusions may apply to certain products, services or promotions; and
• proof of membership or identifying details may be required to apply a benefit.

We may make reasonable prospective changes to a VIP or loyalty program, including its benefits and eligibility requirements. Any change will not remove a benefit already applied to an accepted order.

Marketing communications connected with VIP membership may be managed or unsubscribed from in accordance with our Privacy Policy and the instructions in the relevant communication.

17. Gift Cards

Where gift cards are offered, they are subject to any additional conditions displayed at the time of purchase or printed on the gift card.

Unless an exception under applicable law applies:

• gift cards will be valid for at least the minimum period required by Australian law;
• the expiry date will be displayed on or provided with the gift card;
• gift cards may be used until the balance is exhausted or the card expires;
• gift cards are not redeemable for cash, except where required by law;
• no cash change will be given;
• the remaining balance may be used for a later purchase during the validity period; and
• where a purchase exceeds the gift-card balance, the difference must be paid using another accepted payment method.

Gift cards should be treated like cash. We may be unable to replace a lost, stolen or damaged gift card unless its details and remaining balance can reasonably be verified.

Promotional vouchers supplied without payment may be subject to different expiry rules and conditions.

18. Reviews, Feedback and Other Content

You may be able to submit reviews, photographs, competition entries, comments, feedback or other content.

You retain ownership of content you create.

By submitting content to us, you grant us a non-exclusive, royalty-free licence to use, reproduce, display, edit and communicate that content for the purpose for which it was submitted, including:

• publishing a product review;
• administering a competition;
• responding to feedback; or
• using content in marketing where this was clearly disclosed or separately agreed.

You confirm that:

• you created the content or have permission to submit it;
• the content is accurate and not misleading;
• the content does not infringe another person’s intellectual property, privacy or other rights;
• the content is not defamatory, unlawful, abusive, discriminatory or obscene; and
• the content does not contain malicious software.

We may moderate, reject or remove content where we reasonably believe it breaches these Terms, the law or the rights of another person.

We are not required to publish every review or submission. However, we will not suppress or alter reviews in a manner that creates a misleading overall impression.

19. Intellectual Property

The Website and its content are owned by or licensed to us.

This includes:

• trade marks and logos;
• product and campaign photography;
• text and product descriptions;
• graphics and artwork;
• videos;
• page layouts and designs;
• software and code; and
• other Website materials.

You may access and use the Website for personal and non-commercial purposes.

You must not copy, reproduce, modify, publish, distribute, sell, license, commercially exploit or create derivative works from Website content without our prior written permission, except where permitted by law.

Nothing in these Terms transfers ownership of our intellectual property to you.

“Hechter”, “Hechter Paris”, “Daniel Hechter” and associated marks may be owned by or licensed from third parties. All rights are reserved by their respective owners.

20. Third-Party Services and Links

The Website may contain integrations, tools, content or links supplied by third parties.

This may include:

• Shopify;
• payment providers;
• buy-now-pay-later services;
• delivery and tracking providers;
• social-media platforms;
• product-review services; and
• analytics or advertising services.

Third-party services are governed by their own terms and privacy policies.

A link to another website does not necessarily mean that we endorse or control that website. To the extent permitted by law, we are not responsible for third-party websites, services or content that we do not operate or control.

21. Privacy and Communications

Our collection, use, storage and disclosure of personal information are governed by our Privacy Policy.

When you provide information to us, you confirm that it is accurate and that you are authorised to provide it.

We may send transactional and service communications relating to:

• an order;
• payment;
• delivery;
• returns;
• your account;
• security;
• VIP membership; or
• an enquiry.

Where you have consented or where otherwise permitted by law, we may also send marketing communications.

You may unsubscribe from marketing communications using the instructions provided in the communication or by contacting us. Unsubscribing from marketing will not prevent necessary transactional or service communications.

22. Website Availability

We aim to keep the Website available and functioning correctly but do not guarantee uninterrupted or error-free access.

We may temporarily suspend, restrict or modify the Website for:

• maintenance;
• security;
• technical updates;
• system upgrades;
• operational reasons; or
• circumstances outside our reasonable control.

Where reasonably practicable, we will try to minimise disruption.

23. Disclaimer and Limitation of Liability

Nothing in these Terms excludes, restricts or modifies any right, guarantee, condition, warranty or remedy that cannot lawfully be excluded, restricted or modified, including rights under the Australian Consumer Law.

To the extent permitted by law:

• the Website and its general content are provided on an “as available” basis;
• we do not guarantee that the Website will always be available, secure or free from errors;
• general Website content is not professional advice and should not be relied on as such; and
• we are not responsible for loss caused solely by circumstances outside our reasonable control.

Where our liability can lawfully be limited, it will be limited to the remedies permitted under applicable law.

We are not liable for loss that was not reasonably foreseeable at the time the relevant agreement was formed or that was caused by your unlawful conduct, misuse of the Website or failure to take reasonable precautions.

This section does not limit liability for fraud, wilful misconduct or any other liability that cannot legally be limited.

24. Your Responsibility

You are responsible for loss or damage reasonably incurred by us as a direct result of:

• your fraudulent or unlawful use of the Website;
• your intentional introduction of malicious technology;
• your infringement of our intellectual property rights; or
• a deliberate and material breach of these Terms.

Your responsibility under this section applies only to the extent permitted by law and only to loss that was reasonably foreseeable and directly caused by your conduct.

25. Suspension and Termination

You may stop using the Website at any time.

We may suspend or terminate your access where reasonably necessary because:

• you materially breach these Terms;
• we reasonably suspect fraud or unlawful activity;
• your use creates a security risk;
• we are required to do so by law; or
• the Website or relevant Service is discontinued.

Termination does not affect:

• an order already accepted, unless that order is separately cancelled in accordance with these Terms;
• rights and liabilities that arose before termination; or
• provisions intended to continue after termination.

26. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, Website, policies or legal obligations.

Updated Terms will be published on the Website with a revised “last updated” date.

Changes will apply from the date they are published and will not retrospectively alter the terms applying to an order that we have already accepted.

Your continued use of the Website after updated Terms are published means that the updated Terms apply to your future use of the Website.

27. General Provisions

Severability

If any part of these Terms is found to be invalid, unlawful or unenforceable, that part will be read down or removed to the minimum extent necessary. The remaining provisions will continue to apply.

Waiver

If we do not immediately exercise a right under these Terms, this does not mean that we have waived that right.

Entire Agreement

These Terms and the policies incorporated into them constitute the agreement between you and us concerning your use of the Website and any order placed through it.

Force Majeure

Neither party will be responsible for a delay or failure to perform an obligation caused by circumstances beyond its reasonable control, except for obligations that cannot lawfully be excluded or delayed.

Assignment

You may not transfer your rights or obligations under these Terms without our written consent.

We may transfer our rights and obligations as part of a genuine sale, restructure or transfer of our business, provided that doing so does not reduce your rights under an accepted order or applicable law.

28. Governing Law

These Terms are governed by the laws of Victoria, Australia, and applicable Commonwealth laws.

You and we submit to the jurisdiction of the courts of Victoria and courts hearing appeals from them.

Nothing in this section prevents you from relying on any mandatory consumer protection available in the state, territory or country in which you ordinarily reside.

29. Questions and Complaints

Please contact us if you have a question, complaint or concern about:

• these Terms;
• an order;
• a product;
• delivery;
• a return; or
• your use of the Website.

We will try to resolve complaints directly and within a reasonable period.

Hechter Paris Australia
Operated by Daniel Hechter (Retail) Pty Ltd
Email: info@hechter.com.au